Do you ever finish a conversation feeling frustrated? How do you communicate to someone who isn’t listening, is being difficult or doesn’t get it? Do you have conversations you avoid? Want to avoid the tennis match conversation?

Learn new and effective techniques to improve your communication in difficult situations using practical methods. Role plays will be used to demonstrate strategies in a range of contexts, allowing you to observe and feel the difference when strategies are used.

These modules are designed to be completed with the flexibility of time and place, in small and manageable sections. They include videos to guide you with how to implement these strategies, as well as assessments to ensure this learning is active. A certificate is provided at the end of each module outlining the relevant Continuing Professional Development time involved.