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Do you ever finish a conversation feeling frustrated? How do you communicate to someone who isn’t listening, is being difficult or doesn’t get it? Do you have conversations you avoid? Want to avoid the tennis match conversation?

Learn new and effective techniques to improve your communication in difficult situations using practical methods. Role plays will be used to demonstrate strategies in a range of contexts, allowing you to observe and feel the difference when strategies are used.

These modules are designed to be completed with the flexibility of time and place, in small and manageable sections. They include videos to guide you with how to implement these strategies, as well as assessments to ensure this learning is active. A certificate is provided at the end of each module outlining the relevant Continuing Professional Development time involved.

Course Content

Communication Introduction
Communication Strategies
Roleplays
ORP calling GP
ORP speaking with GP
Case Manager speaking Physiotherapist
Psychologist calling Physiotherapist
Osteopath speaking with Patient about seeing a Psychologist
Completing an Effective Assessment
Speaking with Patient about seeing a Psychologist for sleep
Review
Final Summary & Certificate 1 Assessment
Section Content